77bg's Privacy Policy

1. Introduction

77bg is a trusted online casino and betting platform in Bangladesh. We take our users' privacy very seriously. This Privacy Policy ("Policy") describes how we collect your personal information, how it is used, with whom it may be shared, and what steps we take to protect your information.

By using our platform, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform. This policy may be updated from time to time; we will notify you of any significant changes as promptly as possible.

2. What Information We Collect

For account registration and service delivery at 77bg, we may collect the following types of information:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address
• Residential address
• National ID card or passport details (for identity verification)

2.2 Financial Information

• Payment method details (bKash, Nagad, Rocket, Upay account numbers)
• Transaction history, deposit and withdrawal records
• Balance and betting activity information

2.3 Technical Information

• IP address and device identifier information
• Browser type and version
• Operating system information
• Login date, time, and location
• Analytics data relating to time spent on the site and usage patterns
• Information collected through cookies and similar tracking technologies

2.4 Communication Information

• Records of communications made with us via live chat and email
• Information relating to your preferences and complaints

3. Methods of Data Collection

We collect information in the following ways:

• Directly from you: Through completing registration forms, updating your account, submitting identity verification documents, and communicating with us.
• Automatically: When you use our platform, information is collected through cookies, log files, and similar technologies.
• Through third parties: Necessary information may be collected through identity verification service providers or payment processors.

4. How We Use Your Information

77bg uses your information for the following purposes:

• Account management: To create and maintain your account, verify your identity, and ensure security.
• Service delivery: To process gaming services, betting activity, and financial transactions.
• Customer support: To respond to your questions and complaints and to resolve issues.
• Security and fraud prevention: To identify suspicious activity and keep accounts secure.
• Legal compliance: To comply with applicable laws and regulations.
• Service improvement: To improve the functionality of our platform and the user experience.
• Communication: To keep you informed about important service updates and policy changes.

We never sell your information to third parties for marketing purposes. We will not use your information to send marketing messages without your consent.

5. Information Sharing and Disclosure

77bg may share your information with third parties in the following limited circumstances:

• Payment processors: Necessary information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay to complete transactions. These organisations operate under their own privacy policies.
• Identity verification services: Information may be shared with authorised service providers for KYC verification.
• Legal requirements: We may be required to disclose information due to a court order, government directive, or legal obligation.
• Protecting organisational operations: To assist in investigating fraud or other unlawful activity.
• Business transfers: In the event of any merger, acquisition, or asset transfer, where you will be notified in advance.

Outside the above circumstances, we do not share your private policy information with third parties under any conditions.

6. Cookies and Tracking Technologies

Our platform uses cookies and similar technologies. Cookies are small text files stored in your browser. We use the following types of cookies:

• Essential cookies: Essential for the basic functionality of the platform. They allow you to stay logged in and carry out transactions securely.
• Functionality cookies: Help remember your preferences and settings.
• Analytics cookies: Used to understand how our platform is being used and to improve the service.
• Security cookies: Help prevent fraud and unauthorised access.

You can control cookies through your browser settings. However, disabling certain cookies may mean that some features of the platform do not work correctly.

7. Data Security Measures

77bg takes industry-standard technical and organisational measures to ensure the security of your information:

• SSL/TLS encryption: All data transmission between your browser and our servers is encrypted.
• Secure data storage: Financial and personal information is stored on secured servers.
• Access controls: Only authorised staff can access your information on a need-to-know basis.
• Regular security audits: Our systems undergo regular security testing.
• Two-factor authentication: An additional layer of security is provided to protect your account.

Please note, however, that no method of data transmission or storage over the internet can be claimed to be completely secure. We strive for the highest level of protection, but if you suspect any security breach, please contact us immediately.

8. Data Retention Period

We retain your information for as long as necessary. In general:

• While an account is active, account-related information is kept active.
• Even after an account is closed, financial transaction records are retained for a specified period in accordance with applicable law.
• Certain information may be retained for an extended period for fraud prevention and legal compliance purposes.
• Security logs are automatically deleted after a specified period.

9. Your Rights

As a user of our platform, you have the following rights:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: If there is any error in your information, you can request that it be corrected.
• Right to erasure: In certain circumstances, you can request that your information be deleted (subject to legal obligations).
• Right to restrict processing: In certain cases, you can request that the processing of your information be limited.
• Data portability: You can request to receive your information in a structured format.
• Right to object: You can object to the processing of your information for specific purposes.

If you wish to exercise these rights, please contact us. We will respond to your request within a reasonable time.

10. Children's Privacy

77bg's services are strictly for those aged 21 and over. We do not knowingly collect personal information from anyone under the age of 21. We follow an age verification process at the time of registration. If we are informed that a minor's information is in our system, we will immediately delete that information and close the associated account.

11. Third-Party Sites and Services

Our platform may sometimes have connections to third-party payment systems or services. These third parties have their own privacy policies and we are not responsible for their methods of collecting and using information. We advise you to read their privacy policies before using these services.

12. Changes to This Policy

77bg reserves the right to change this Privacy Policy from time to time. For any significant changes, we will publish a notice on our platform and update the "Last Updated" date at the top of the page. If you continue to use our platform after the changes, you will be considered to have consented to the revised policy. We therefore advise you to review this policy regularly.

13. Contact Us

For any questions or complaints about this Privacy Policy, or for any request relating to your information, please contact us:

• Email: [email protected]
• Live Chat: 24/7 support available in Bengali

We generally endeavour to respond to all your requests and questions within a reasonable time. Your privacy is our priority and we are always committed to protecting your information.